Shipping
We can deliver your order anywhere in Ukraine or to a different country. The warehouse ships orders on weekdays the next day after payment after 7 p.m. The delivery fee is paid by the person receiving the package according to the carrier’s rates.
For Ukraine
We ship with Nova Poshta. When placing your order, choose the option that suits you best: branch, post office box or address delivery.
For international orders
We deliver abroad (except for Russia and Belarus) via Nova Poshta Global exclusively to the recipient’s residential address. The cost is calculated according to the carrier’s rates.
When sending abroad, in accordance with the customs legislation of the recipient country, customs duties may be charged, which must be paid by the recipient.
The delivery cost does not include customs clearance of goods and value added tax (VAT), as customs policies and import duties vary from country to country.
Payment
Payment is made online by bank card Visa or MasterCard (via Liqpay service).
Return and Exchange Policy
When you receive your order
Please check your package for damage as soon as it arrives. If there’s any, you can refuse the delivery. We’ll then send you a replacement (within Ukraine) or issue a refund.
Note: We can’t be held responsible for items that were not inspected at the carrier’s office or in the presence of a delivery service employee.
Books
According to a resolution by the Cabinet of Ministers of Ukraine, books in good condition are not eligible for exchange or return.
Clothing and other merchandise
Within Ukraine, you can return or exchange clothing and other items that don’t fit within 14 calendar days of the purchase date. The item must be unused and in its original, sellable condition.