This is the Privacy Policy of the Ukraїner Store Online Store, located on the website: https://store.ukrainer.net (hereinafter referred to as the Online Store, Website, and Policy, respectively), developed to inform users of the Website about the procedure for processing information about users of the Website, including personal data, while using the Website, as well as to ensure the protection of information during such processing.
Processing is carried out in accordance with the Law of Ukraine “On the Protection of Personal Data” and in accordance with international regulatory acts governing the protection of personal data of users who are residents of other countries.
Terms
In accordance with the Law of Ukraine “On the Protection of Personal Data”, the following terms are used in the Policy:
- personal data subject – a user of the Website when the user uses the Website, uses any options available on the Website, including those that lead to other platforms (websites);
- personal data owner – an online store that processes personal data in connection with the use of the Website on the grounds and for the purposes set out in this Policy.
- consent of the personal data subject – voluntary expression of the user’s consent to the processing of personal data in accordance with this Policy, provided in a form that allows establishing the provision of such consent;
- processing of personal data – collection, accumulation, storage, use and dissemination, depersonalisation, destruction of personal data, including using information (automated) systems;
- personal data controller – other persons/organisations to whom the personal data owner may entrust, on the basis of service agreements, the processing of personal data of Website users to a certain extent.
Conditions of Use of the Website
By using the Online Store Website and placing an order, the user agrees to this Privacy Policy and the terms and conditions for the processing of the user’s personal data. If the user does not agree with the terms and conditions of the Privacy Policy, they must stop using the Online Store Website and notify the Online Store of the cancellation of the order. This Privacy Policy applies only to the Online Store Website, and the Online Store does not control and is not responsible for third-party websites that the Website user may access via links available on the Website.
Collection and processing of information
The purpose of processing information, including personal data of Website users, is to conduct business activities in accordance with the Public Offer Agreement of sale and purchase.
The information is provided by the user by filling out the order form and creating an account on the Website, and includes the following information:
- surname, first name;
- contact telephone number;
- e-mail address;
- delivery address for the Goods.
Certain information is collected by the Website automatically, namely, the Website collects statistics on users’ IP addresses to identify and resolve technical issues, as well as to monitor the legality of financial payments made.
The Website also stores information about user orders if they are made by authorised users, i.e. when the user has logged into their account on the Website before placing an order.
This information includes: order number, order contents, order status, date and time of order creation, as well as information that the Website user has already provided at the time of order creation. The basis for processing information, in particular users’ personal data, is the provision of open voluntary consent by users to such processing.
The Online Store obtains such consent to processing in several ways:
- through the use of the Website’s functionality, when users provide certain information about themselves and consent to the further processing of such information by placing an order;
- when users continue to use the Website and allow technical information about the Website’s performance and user experience to be collected using automated processing technologies.
If users do not want their information to be processed, they must stop using the Website and refrain from filling out any order forms or using any features of the Website that allow them to submit information about themselves.
The Website does not verify the accuracy of personal data provided by users of the Online Store Website.
Processing methods
In accordance with the purpose of processing, the Online Store processes information in the following ways:
- identification of users registered on the https://store.ukrainer.net website for placing orders and/or concluding distance sales contracts for goods;
- providing the User with access to personalised resources of the online store website;
- collection, storage and use for the purpose of processing and fulfilling the user’s order;
- collection, storage and use for the purpose of establishing feedback with the user, including sending messages, requests related to the processing and execution of the order, notification of the order status;
- collection, storage and use for the purpose of sending emails to users who have given their consent regarding product updates, special offers, pricing information, news and other information on behalf of the Online Store or on behalf of the online store’s partners;
- confirmation of the accuracy and completeness of personal data provided by the user during the ordering process;
- creating an account for making purchases, if the user has agreed to create an account;
- processing and receiving payments;
- collection, storage and use with the help of automated information processing technologies in order to ensure the proper functioning of the Website and to provide customer and technical support in case of problems related to the use of the Website.
Involvement of third parties
In addition to processing data independently, the Online Store uses the services of third parties – information managers – to implement certain functionalities of the Website or for certain purposes of data processing.
To fulfil user orders, the online store uses the postal services of Nova Poshta LLC. You can find out how they use personal data at: https://novaposhta.ua/en/more/privacy-policy/
In order to implement the functionality that allows you to pay for orders, the online store uses the services of payment services, in particular Liqpay by Privatbank, and places the corresponding links on the Website.
The Website does not process information about account numbers, bank card numbers or other information related to payments, but this information is processed by the payment services used to pay for orders. Users can find the terms and conditions for the processing of personal data by these services on the relevant pages of these services. The terms and conditions for the processing of personal data by Privatbank are available at https://privatbank.ua/en/personal-information.
In addition, users of the Website may be offered to follow links to other platforms (websites) that are not owned or controlled by the Online Store. The Online Store is not responsible for the privacy policies of these other platforms (websites) and recommends that you review the privacy policies of each of these platforms (websites) before using them or providing any personal data.
Conditions for disclosure of personal data
As the owner of personal data, the Online Store may grant its employees and contractors access to the collected personal data only within the scope of their professional, official or employment duties, or within the scope of the services they provide, except in cases provided for by law. Employees and contractors of the online store are obliged not to disclose in any way personal data that has been entrusted to them or that has become known to them in connection with the performance of their professional, official or employment duties, or within the scope of the services they provide, except in cases provided for by law.
In addition, the online store may disclose personal data to the extent required by law.
The Online Store has the right to store the collected information, including personal data, for as long as necessary to achieve the purpose specified in this Policy or within the time limits established by the current legislation of Ukraine or until the user data is deleted upon their request. In any case, the Online Store strives to minimise the storage period for any user information.
User rights
In accordance with the law, subjects of personal data, which in the context of this Policy are users of the Website, have the following rights:
- know about the sources of collection, location of their personal data, the purpose of its processing, location or place of residence (stay) of the owner or manager of personal data, or give appropriate instructions to authorised persons to obtain this information, except in cases established by law;
- receive information about the conditions for providing access to personal data, in particular information about third parties to whom their personal data is transferred;
- access to their personal data;
- receive, no later than thirty calendar days from the date of receipt of the request, except in cases provided for by law, a response as to whether their personal data is being processed, as well as receive the content of such personal data;
- submit a reasoned request to the personal data owner objecting to the processing of their personal data;
- make a reasoned request for the alteration or destruction of their personal data by any owner or controller of personal data if such data is being processed unlawfully or is inaccurate;
- to protect their personal data from unlawful processing and accidental loss, destruction, damage in connection with intentional concealment, non-provision or untimely provision, as well as to protect against the provision of information that is unreliable or defamatory to the honour, dignity and business reputation of an individual;
- to lodge complaints about the processing of their personal data with the Commissioner or with the court;
- use legal remedies in case of violation of personal data protection legislation;
- provide restrictions on the processing of their personal data when giving consent.
- withdraw consent to the processing of personal data;
- be aware of the mechanism of automatic processing of personal data;
- to defend against an automated decision that has legal consequences for them.
For any questions regarding this Policy and the processing of information, users of the Website may contact the online store by email at [email protected], indicating the purpose and details of their request. The Online Store will process the request within a reasonable time and provide a response and/or take appropriate action as requested.
Users also have the right to address questions related to the collection, use, storage and other processing of personal data to the Ukrainian Parliament Commissioner for Human Rights, who can be contacted via email at [email protected].
Information protection
The Online Store protects the collected information, including personal data, from accidental loss or destruction, from illegal processing, including illegal destruction or access, and also ensures an appropriate level of protection of personal data by administrators and third parties who have access to this data.
The Online Store takes all necessary measures to protect data from unauthorised access, alteration, disclosure or destruction. These measures include, in particular, internal reviews of data collection, storage and processing procedures and security measures, including appropriate encryption and physical security measures to prevent unauthorised access to the systems where the online store stores information.